GENERAL INFORMATION

 

How do I contact MrWatchDizcountGallery.16mb.com?

 

Please contact us at (305)306-3122, Monday to Friday from 9am to 5pm EST. Mr.Watch Dizcount Galleryis also available on chat.

 

Do you offer live chat support?

 

Yes we do, to contact a live chat specialist look for the chat button on the top right hand corner of the page Monday through Friday from 9am to 5pm EST.

 

Are the watches on MrWatchDizcountGallery.16mb.com authentic?

 

MrWatchDizcountGallery.16mb.com buys and sells only New and Genuine Brand Name Products at substantial discounts to the manufacturer's suggested retail price. Because of our discounted pricing, we are not "Authorized Dealers" as defined by the manufacturer. We do however, sell tens of thousands of quality products a year to satisfied customers who enjoy authentic items with deep deep discounts, and most watches are backed by our warranty. With our 30 day return policy, we provide the comfort necessary to place your online order. Your satisfaction is our #1 goal.

 

What is the "LIST PRICE"?

"LIST PRICE" is the manufacturer's suggested retail price provided to us by our suppliers and/or manufacturers.

 

How can I tell if an item is in stock?

If you are able to view the item and add it to your shopping cart, the item is indeed in-stock. Out-of-stock items cannot be added to a shopping cart.

 

ACCOUNT INFORMATION

 

How can I create an account?

 

Your account is automatically created by placing an order with us. Once an order is placed, you can go online to the "My Account" tab and input your registered email and password information. After logging in, you can view your order status, update your personal account information and view current/past orders.

 

How can I update my account information?

 

To update your account information, please go to the "My Account" tab and enter your email address and password. Once logged in, you can update your password, shipping/billing information, etc.

 

How do I obtain a copy of an invoice?

 

Please log into your account with your registered email and password by clicking on the "My Account" option located in the upper right hand corner of the homepage. Once logged in, please select the order and click on "Order Details" and then click Print at the bottom of the page.

 

How can I find my purchase history?

 

Please go to the "My Account" tab on the homepage, Input your registered email and password information. Once logged in, you will be able to view your order history.

 

What is my Virtual Account Balance?

 

To view the balance on your Virtual Account, log into the "My Account" option located in the upper right hand corner of our homepage, and enter your registered email address with its password. Go to the "My Rewards" area below your account information and click on the "My Coupons" button.

 

 

ORDER INFORMATION

 

How can I find the status of an order?

 

You may log into your account my clicking on the "My Account" option located in the upper right hand corner of our homepage to view current and past orders including tracking information. You may also contact our Customer Service Department at (305)306-3122. Monday through Friday from 9am to 5pm EST to inquire about the shipping status of you order.

 

Is it too late to cancel my order?

 

Please contact our Customer Service Department immediately at (305)306-3122, Monday through Friday from 9am to 5pm EST so they may email our warehouse to process your request for cancellation. Due to the high volume of orders shipped daily, there is a chance we may not be able to cancel the order in ample time. In the event that the order does ship and cannot be cancelled in time, please refuse the package upon delivery. A refund will be processed once it has been returned and received by our facility.

 

How can I change the address on my order?

 

Please contact our Customer Service team immediately to request an address change by calling the toll free number (305)306-3122, Monday through Friday from 9am to 5pm EST. Please be advised that the change in the shipping address is not a guarantee considering the high volume of orders we process and ship on a daily. We will try our best to fulfill your request. On Pay Pal orders addresses cannot be changed.

 

Can I remove an item from my order?

 

Please contact our Customer Service Department immediately by calling the toll free number (305)306-3122, Monday through Friday from 9am to 5pm EST to have a representative assist you with removing an item from your order. Please be advised that the removal of an item from an order is not a guarantee considering the high volume of orders we process and ship on a daily. We will try our best to fulfill your request.

 

Can I hold a sale priced item in my shopping cart and come back to purchase it at a later time?

 

Items placed in your shopping cart should be available for purchase at a later time, unless the specific item sells out. Please be advised that promotional discounts on many items are available for a limited time only and may no longer be available at the time of checkout. To verify the best sale price of an item, please contact our Customer Service Department at the toll free number (305)306-3122, Monday through Friday from 9am to 5pm EST, in which a representative can advise on the best sale price and promotional code for the item(s) of interest for you.

 

PAYMENT INFORMATION

 

What payment options are available?

 

We accept Visa, MasterCard, American Express and Discover cards. We also accept the Amazon Checkout, PayPal, and Wire Transfers.

 

Do you charge sales tax?

 

World of watches is required by law to collect taxes on orders shipped to AR, CA, CT, FL, NY, PA, and RI if you are shipping to any of these states, the appropriate charges will be added at checkout.

 

Is the MrWatchDizcountGallery.16mb.com website secure?

 

Yes, we use state-of-the-art data encryption technology to protect our customer’s information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.

 

MrWatchDizcountGallery.16mb.com is dedicated to offering the very lowest prices anywhere online. However due to current retail conditions, the MrWatchDizcountGallery.16mb.com Price Match Guarantee will not be effective on purchases from November 23, 2015 to January 31, 2016.

 

SHIPPING INFORMATION

 

What carriers does MrWatchDizcountGallery.16mb.com use for shipping?

 

All Standard shipping within the U.S. is free via the United States Postal Service (USPS) or United Parcel Service (UPS). We also offer upgraded shipping with UPS, such as 2nd business day air delivery and Next business day air at an additional charge. International orders are shipped via FedEx or UPS for a fee. We are not responsible if carriers have a delay when delivering.

 

Does MrWatchDizcountGallery.16mb.com ship to APOs and FPOs (Military/Army Post Office)

 

Deliveries to APOs and FPOs are shipped using the United States Postal Service. Delivery time may take up to 6 weeks depending on the destination of the order.

 

Will my order ship the same day?

 

All orders may be subject to 1 -2 day order processing. Expedited shipping methods start from when order ships. Please see site for additional shipping rules.

 

What can cause my order to be delayed?

 

IF the billing information you provided does not match what your bank has on file (including address and telephone number) – if the order is International and needs further information (including address and telephone number).

 

What do I do if my package seems to be missing?

 

In the event that a package is received damaged or the merchandise is missing, please contact our Customer Service Department immediately toll free number (305)306-3122. Our customer service team will file a claim with the appropriate carrier. Please retain all packaging for inspection and possible return to our facility. Claims can take 10-15 business days for processing.

 

What do I do if my package is received damaged?

 

In the event that a package is received damaged or incorrect, please contact our Customer Service Department within 5 days of receipt. Customer Service Department at the toll free number (305)306-3122.

 

Do you offer International Shipping?

 

MrWatchDizcountGallery.16mb.com offers shipping to over 200 countries worldwide, please click here for further details.

 

RETURNS/EXCHANGES

 

What is MrWatchDizcountGallery.16mb.com returns policy?

 

MrWatchDizcountGallery.16mb.com will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date. Please click here for further details.

 

How can I request a pre-paid shipping label return for refund?

 

Please proceed here to complete your pre-paid shipping label.

 

How long is the exchange process?

 

Once the exchange has been inspected, the exchange process takes 2-3 business days to ship out of the facility. Please

contact Customer Service at the toll free number (305) 306-3122, Monday through Friday from 9am to 5pm EST for tracking information on your exchange.

 

Can I exchange my watch for a different style?

 

We can only do exchanges for the same item.

 

What Warranty does my watch carry?

 

Please click here for details of your watch warranty.

 

What is MrWatchDizcountGallery.16mb.com International Warranty?

 

At this time we do not provide international shipping warranty cards. Repairs Service Department at (305) 306-3122 . Or you may send an email request to repairs@MrWatchDizcountGallery.16mb.com

 

REPAIRS/WATCH INFORMATION

 

Where do I send my watch repair to?

 

You first need to check the warranty coverage by clicking here. Please follow all the steps below in sending us your watch that is warranted by Mr Watch Dizcount Gallery.

Please send your watch via insured or registered mail with sufficient insurance to cover the original purchase price and a tracking number. If more than one product (watch) is being shipped, enclose $10.00 per product for return postage and a packing list of the package contents and retain a copy for your records. All checks and money orders are to be made out to SWI Repairs:

Mr Watch Dizcount Gallery

Repairs Department
3319 6th st sw
Lehigh Acres, FL 33976

Please make sure your complete name and address including ZIP Code (where you would like the product to be sent back to) appears on the package. Also include this information inside the package along with phone number and email address Enclose a complete explanation of the nature of the problem so that the correct repairs will be made. Pack the watch securely to avoid damage in transit. Do not send it in its display box. These boxes are discarded upon receipt and cannot be returned.

IF STILL UNDER WARRANTY: Enclose a copy of your sales slip along with a check or money order made to Mr Watch Dizcount Gallery for $10.00 per product to cover the cost of handling, mailing and insurance if the return shipping is within the USA except for the following: Alaska, Hawaii, and Puerto Rico which are $15 per product. International returns outside USA cost $40 for each product. All repairs are sent back via UPS with signature required. If return postage is not sent, your item will not be processed. Shipping cost will be waived if purchase is within 30 days and proof of purchase is sent.The warranty may be void on products showing evidence of extreme use or evidence of moisture, unauthorized repair and/or rust.

IF YOUR ITEM IS NO LONGER UNDER WARRANTY: You will receive an estimate, and no repairs will be made until we receive your approval of charges. If you decide not to have the repairs made, a $10.00 return shipping charge will still be assessed. If return postage is not sent, your item will not be processed/returned until shipping has been paid. Post-warranty movement repairs are guaranteed for a period of one year. Allow 4 to 8 weeks for repairs. Estimated time for return of repaired goods cannot be given for watches needing back ordered parts or special repair procedures. You will be notified if this occurs.

 

What steps are taken to service a watch?

 

While performing a complete maintenance service of your watch, several critical steps are followed to ensure the highest quality repair possible. Once the estimate has been approved, required replacement parts will be pulled from stock or ordered. The movement is removed from the case and is completely disassembled. The movement will then go through a five step ultrasonic cleaning process. Afterwards, the movement is reassembled, precisely lubricated, timed and tested for factory specified accuracy. Next, the case is refinished according to factory standards. Once the case is restored, all of the seals, crown and pushers etc. are replaced with new genuine replacement parts to guaranty specified water resistant standards. The case is pressure tested at this time. Once the movement is installed, your watch will begin the quality-control process which checks for timing accuracy, power reserve and visual aesthetics.

 

How can I request a part for my watch?

 

Please contact the Parts Department at parts@MrWatchDizcountGallery.16mb.com

 

There is condensation on the inner surface of the crystal. What should I do?

 

Watch with condensation under the crystal needs to be examined by a watchmaker without delay, even if the condensation disappears after a short time. This is one of the worst things that can happen to a watch. It means that minute particles of water have penetrated the case but the seals are still tight enough to prevent the water from evaporating. The constant damp atmosphere inside the case is very corrosive and, at worst, can destroy the movement.

 

Did I "overwind" my watch?

 

There's a great deal of misinformation out there with respect to so-called over-winding. Technically speaking, it is possible to over wind a watch, but not through ordinary means. If you continue to force the crown to turn after it stops on its own, then you could break vital internal components. Nevertheless, you would have to do this deliberately as opposed to inadvertently. Lots of people mistakenly believe that they "over wound" their watches because the watch stopped ticking after they turned the crown. Obviously, this indicates a problem, but the malfunctioning stems from something unrelated to the winding. Older watches may cease ticking after a winding because they haven't been serviced recently. In either case, we'll be happy to rectify the situation!

 

Is my watch waterproof or water-resistant?

 

Your watch is water-resistant not waterproof. Please click here to learn about water-resistant watches.

What's the difference between quartz and mechanical/automatic movements?

 

The intricate movements on the inside of a watch are the elements that comprise the main timekeeping mechanism. Most wristwatches feature either quartz or mechanical automatic movement inside.

A mechanical watch is driven by a mainspring mechanism inside, which has to be wound periodically and features a series of gear mechanisms. Automatic mechanical watches primarily rely on the movement of the wrist. You do not have to shake the timepiece to keep it running, since the normal everyday moment on your wrist charges the winding reserve. When the watch is removed, the movement will 'wind down” in anywhere from 10 to 72 hours, depending on the capacity size of the power reserve. A watch winder is recommended if you do not plan to wear this watch for any duration after the power reserve winds down.

A quartz watch is powered by the battery inside and keeps running when removed from the wrist. The watch features an ultra-thin sliver of quartz crystal that is activated by the battery and predictably vibrates at an extremely high frequency rate, which provides accurate timekeeping movement. The battery in a quartz watch has to periodically be replaced every 1.5 to 2 years.

 

 

To view your balance and program activity, login to the member portal and click on the "Activity" tab. Here you will find a detailed list of all program activity and the points you have accrued for each action.

 

Why can't I apply my newly assigned coupon code to my purchase?

Our coupon codes can only be applied to orders that are placed and paid in full at the point of checkout. An order being placed with our Stress Free Payment option will not apply the coupon code deduction. In order to take advantage of our stress free payment option, a coupon code cannot be applied to the order.

If you receive a "Coupon Code Invalid" advisory at the point of checkout, please contact our Customer Service Department at the toll free number (305)306-3122, Monday through Friday from 9am to 5pm EST to receive further information and assistance with this matter.